VeriScan Online - No Internet Connection

A guide to using VeriScan Online without wifi


VeriScan Online Mode

You need to have an active VeriScan Online subscription to gain access to the VeriScan Cloud features.

VeriScan is in Online Mode if the Enable VeriScan Cloud checkbox is enabled in Setup > Set Data Sources.

Online Mode means that the history, groups, alerts, and database are hosted in the VeriScan Online Database.

These features can be viewed in read-only mode in the app.

To change any of these settings, you will need to log on to and change the settings from the portal.

VeriScan can be in Online Mode while also not connected to the internet.

When disconnected, VeriScan will attempt to reconnect to the Online Database every 5 minutes.

While you don't need to be connected to the internet, you will be unable to change any settings or sync the local database with the cloud database. It is not recommended to be disconnected from the internet for a prolonged amount of time.

VeriScan Local Mode

VeriScan is in Local Mode if the Enable VeriScan Cloud checkbox is disabled in Setup > Set Data Sources

Local Mode means that all settings and data are being managed and stored in the Local Database.

This means that an internet connection is not required, but the data will not sync with the Online Database.

Auto-Upload Offline Scans will only upload scans since the last time you've synced with VeriScan Cloud. This means that it currently won't upload any scans before originally switching to VeriScan Cloud.

Possible Error Messages

If you try to access a VeriScan Online feature while disconnected, you will see one of two messages.

Depending on the message, how you respond may change the way VeriScan Desktop is configured.

Error - No Internet Connection


This error informs the user that the action is not supported because the PC is not connected to the online database.

Attempting to access the Online History, Online Groups, etc. can cause this specific pop-up.

  • Clicking Okay will dismiss the notification and leave VeriScan in Online Mode.

It will continue to attempt to reconnect every 5 minutes.

Warning - VeriScan Couldn't Connect To The Server


If you try to scan an ID and you are not connected to the online database, VeriScan prompts the user:

Would you like to switch to the Local Database  (as opposed to the online database)  and proceed  (with the scan) ?

  • Clicking No will leave you in Online Mode and attempt to reconnect every 5 minutes.
  • Clicking Yes will switch the software from Online Mode to Local Mode.

No Online Mode Yes  Online Mode Local Mode
Online Mode  Setup > Set Data Sources.

Error - VeriScan SQL Server Connection Issue


  • Clicking Switch to Local Database will launch VeriScan and automatically change the data source to Local Database.
  • Clicking Database Settings launches the Connection Properties for the SQL Server, and lets you change any misconfigured options.
  • Clicking Retry will immediatly attempt to connect to the SQL server again. If it fails, it will show this same error.
  • Clicking Exit Veriscan will just close Veriscan.

It is suggested to just switch to local database and then reconfigure after VeriScan has completely launched.