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Digital Identity Verification Engine Updates September 2025

Updates to the DIVE API , myDIVE, and DIVE Online

DIVE API


Changed
  • Updated document scoring/results for international documents using the Shufti service.
  • Response time improvements for requests with "Suspicious Activity Monitoring (SAM)" enabled.
  • Response time improvements for requests that use the "Address Validation" service.
  • Updated the IDscan.net Anti-Spoofing packages.

 

Fixed

  • Fixed an issue where Mexican federal documents were not being recognized.
  • Error messaging for requests to the /v3/Parse/PDF417 and/v3/Parse/Mrz endpoints.

 

Removed

  • The OverriddenSettings.IsGpuEnabled field has been deprecated from the Authentication endpoints. Now all requests will use the GPU automatically.

myDIVE

Changed
  • The "Submission User" column in Verification Requests has been renamed to "Recipient Name".
  • Requests that were performed with two face images only now show in the "Only Face Match" section in the "Overview" page.
  • One-sided settings are no longer shown in Verification Results for requests that did not use them.
  • Time zones for requests now reflect the account's timezone instead of a UTC conversion.
Fixed
  • Fixed an issue where images were not being deleted from the "Suspicious Activity Monitoring (SAM)" page.
  • Fixed an issue where the "Recipient Name" column did not populate with the document's full name.

DIVE Online

Added
  • isCommericalDriverLicense checkbox to the Verification Results.
Changed
  • REAL ID hovertext.
  • DIVE Online now uses a toll-free phone number.
  • Criminal Background results in the PDF report now show all entries in an appended list.
  • Alerts for when a user enters a country for SMS that is not supported.
 Fixed
  • Fixed an issue where CSS was not being reflected in manual upload.