What to do if your computer mistakes QuickSupport as malicious software
For remote support, we use Remote Utilities.
From the Remote Utilities team:
We submit false positive reports to antivirus software vendors on a regular basis.
If Remote Utilities is falsely detected as malware you might need to exclude its files from antivirus scans.
How to send a false positive report
To get instructions on how to add a program (e.g. Remote Utilities) to exceptions in specific antivirus software click the "add to exceptions" link. To send a false positive report click the "report false positive" link. Sending false positive reports usually helps speed up the resolution process.
| Avast | add to exceptions | report false positive |
| AVG | add to exceptions | report false positive |
| Avira | add to exceptions | report false positive |
| Bitdefender | add to exceptions | report false positive |
| Comodo | add to exceptions | report false positive |
| ESET NOD32 | add to exceptions | report false positive |
| F-Secure | add to exceptions | report false positive |
| GData | add to exceptions | report false positive |
| Kaspersky Antivirus | add to exceptions | report false positive |
| MalwareBytes | add to exceptions | report false positive |
| McAfee | add to exceptions | report false positive |
| MS Windows Defender | add to exceptions | report false positive |
| Symantec | add to exceptions | report false positive |
| TrendMicro | add to exceptions | report false positive |
| Vipre | add to exceptions | report false positive |