How do I fix a License Error in VeriScan for Windows?
When you attempt to scan a document, you receive a License Error stating 'Something's wrong with your license, please contact your administrator'.
If you receive the following error message, please double check your software license status and expiration date.
You can find this information by navigating to Settings > License. Here you will see something similar to the following, with an error on the license, but the expiration date being still in the future.
If you see both of these, then you can resolve this issue by performing the following steps.
Troubleshooting on a different PC?
If you're reading this article on the same PC as VeriScan, you may be able to fix the issue a bit faster. If these steps don't work, try the steps for "I'm troubleshooting a different PC."
Close the VeriScan software.
Click here to open the ProgramData > IDScan.net folder.
When prompted, click the Open button to open Windows Explorer to the specified location.
You should see the IDScan.net folder highlighted as a Search Result in Windows Explorer.
Right-Click on the IDScan.net folder and select "Properties."
Select the Security tab, then Edit.
Here, ensure that all of the Groups/Users in the list at the top have the checkmark in the 'Allow' column for the Full Control option.
Press Apply and OK to close out of these windows.
Open the VeriScan software again and do a test scan. You should be able to continue using your VeriScan software as usual at this point.
Close the VeriScan software.
Open Windows File Explorer. The shortcut for this is Windows Key+E.
In the Address Bar, type %programdata% and press Enter. This will bring you to the ProgramData folder.
Locate the folder titled 'IDScan.net'
Right-Click on the IDScan.net folder and select "Properties."
Select the Security tab, then Edit.
Here, ensure that all of the Groups/Users in the list at the top have the checkmark in the 'Allow' column for the Full Control option.
Press Apply and OK to close out of these windows.
Open the VeriScan software again and do a test scan. You should be able to continue using your VeriScan software as usual at this point.
If this does not resolve your issue or you have trouble performing these steps, please contact our Technical Support Team by creating a support ticket as outlined in this Knowledge Base Article.
