--- title: How to Read Your DIVE Overview Page description: How to Read Your DIVE Overview Page --- [Skip to content](https://support.idscan.net/how-to-read-your-dive-overview-page#main-content) [New Support Ticket](https://support.idscan.net/kb-tickets/new?hsLang=en) [![IDScan.net-Logo-Transparent-White-Orange](https://support.idscan.net/hs-fs/hubfs/IDScan.net-Logo-Transparent-White-Orange.png?width=150&height=24&name=IDScan.net-Logo-Transparent-White-Orange.png)](https://support.idscan.net/?hsLang=en) - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) Open main navigation Close main navigation - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.idscan.net/?hsLang=en) 2. [DIVE](https://support.idscan.net/dive?hsLang=en) 3. [DIVE Portal](https://support.idscan.net/dive?hsLang=en#dive-portal) # How to Read Your DIVE Overview Page The Overview page is the first thing you see after logging in to the DIVE portal. It gives you a quick health check of your account: how many verifications you have run, how many succeeded, and how many transactions you have left. ![](https://support.idscan.net/hs-fs/hubfs/overview-01-png.png?width=1838&height=740&name=overview-01-png.png) ### Pick Your Time Period 1. Click **Overview** in the left-hand menu. 2. Use the **Date Range** picker to choose the period you want to look at. Everything on the page updates to match. 3. (Optional) Use **Select Document Type** to focus on one type of ID, such as driver's licenses or passports. Leave it blank to see everything. #### The Four Summary Tiles - **Last Scan Timestamp:** When the most recent verification happened. - **Transactions Left:** How many verifications remain in your current plan. - **Total Scans:** How many verifications ran in your chosen period. - **Success Rate:** The percentage of verifications that completed successfully. ### Billable vs. Non-Billable The donut chart shows how many of your scans counted against your transaction allotment (**Billable**) and how many did not (**Non Billable**). Use it to understand how quickly you are using your plan. ### Charts Further Down the Page Scroll down for charts that show trends. The ones most teams find useful: - **Success Rate (Last 60 Days):** Is your success rate going up or down? - **12 Months Trend:** Monthly volume over the past year, split into valid and failed verifications. - **Completion Status:** How many requests are Pending, Success, Failed, Expired, or Rejected. - **Most Frequent Error Types:** A ranked list of the most common reasons verifications fail, each with a plain-language explanation. Charts marked exportable have an **Export** option so you can pull the numbers into a spreadsheet or report. ### Find Out Why People Are Failing 1. Set the **Date Range** to the last 30 days. 2. Scroll to **Most Frequent Error Types**. 3. Look at the top one or two reasons. If, for example, many people fail because a required image is missing, your applicants may need clearer instructions in your invitation message.  Questions about what you are seeing? 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