---
title: General | Support Knowledge Base
description: Offers articles on contacting support and utilizing quick remote access for issue resolution.
---

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1. [Support Knowledge Base](https://support.idscan.net/)
2. [General](https://support.idscan.net/general)

# General

 Offers articles on contacting support and utilizing quick remote access for issue resolution.

- [How do I subscribe to IDScan.net products using ACH payments?](https://support.idscan.net/subscribe-to-idscan.net-products-using-ach-payments)
- [How do I contact support?](https://support.idscan.net/how-do-i-contact-support)
- [QuickSupport: Remote Access for Troubleshooting](https://support.idscan.net/general/quicksupport-remote-access-for-troubleshooting)
- [How do I use SSO (single sign-on) to access my IDScan.net products?](https://support.idscan.net/how-do-i-use-sso-single-sign-on-to-access-my-idscan.net-products)
- [How can I use Multi-Factor Authentication?](https://support.idscan.net/how-can-i-use-multi-factor-authentication)

## FAQ

- [How can I make my scan speeds faster?](https://support.idscan.net/how-can-i-make-my-scan-speeds-faster)

- [VeriScan for Windows](https://support.idscan.net/veriscan-for-windows#main-content)
  
  
  
  
  
    - [Scanning](https://support.idscan.net/veriscan-for-windows#scanning)
    - [Getting Started](https://support.idscan.net/veriscan-for-windows#getting-started)
    - [Troubleshooting](https://support.idscan.net/veriscan-for-windows#troubleshooting)
    - [Installation and Maintenance](https://support.idscan.net/veriscan-for-windows#installation-and-maintenance)
- [VeriScan for Android & iOS](https://support.idscan.net/veriscan-for-android-ios#main-content)
  
  
  
  
  
    - [VeriScan Cloud for Android](https://support.idscan.net/veriscan-for-android-ios#veriscan-cloud-for-android)
    - [VeriScan Cloud for iOS](https://support.idscan.net/veriscan-for-android-ios#veriscan-cloud-for-ios)
- [VeriScan Cloud Portal](https://support.idscan.net/veriscan-cloud-portal#main-content)
  
  
  
  
  
    - [Getting Started](https://support.idscan.net/veriscan-cloud-portal#getting-started)
    - [Billing](https://support.idscan.net/veriscan-cloud-portal#billing)
    - [Integrations](https://support.idscan.net/veriscan-cloud-portal#integrations)
    - [VeriScan Cloud Groups and Alerts](https://support.idscan.net/veriscan-cloud-portal#veriscan-cloud-groups-and-alerts)
    - [Administration and Compliance](https://support.idscan.net/veriscan-cloud-portal#administration-and-compliance)
    - [Reports and Exports](https://support.idscan.net/veriscan-cloud-portal#reports-and-exports)
- [ParseLink](https://support.idscan.net/parselink#main-content)
  
  
  
  
  
    - [Device Management](https://support.idscan.net/parselink#device-management)
    - [Scanning](https://support.idscan.net/parselink#scanning)
    - [Getting Started](https://support.idscan.net/parselink#getting-started)
    - [Billing](https://support.idscan.net/parselink#billing)
    - [Troubleshooting](https://support.idscan.net/parselink#troubleshooting)
    - [Installation and Maintenance](https://support.idscan.net/parselink#installation-and-maintenance)
- [Desktop Scanners](https://support.idscan.net/desktop-scanners#main-content)
  
  
  
  
  
    - [E-Seek](https://support.idscan.net/desktop-scanners#e-seek)
    - [Gemalto / Thales](https://support.idscan.net/desktop-scanners#gemalto-thales)
    - [General](https://support.idscan.net/desktop-scanners#general)
- [Mobile Device Setup](https://support.idscan.net/mobile-device-setup#main-content)
  
  
  
  
  
    - [Initial Device Setup](https://support.idscan.net/mobile-device-setup#initial-device-setup)
    - [Unitech Enterprise Apps Setup](https://support.idscan.net/mobile-device-setup#unitech-enterprise-apps-setup)
    - [Troubleshooting](https://support.idscan.net/mobile-device-setup#troubleshooting)
- [DIVE | DIVE Online](https://support.idscan.net/dive-dive-online#main-content)
  
  
  
  
  
    - [DIVE Online](https://support.idscan.net/dive-dive-online#dive-online)
    - [DIVE Portal](https://support.idscan.net/dive-dive-online#dive-portal)
- [General](https://support.idscan.net/general#main-content)
  
  
  
  
  
    - [FAQ](https://support.idscan.net/general#faq)
- [Product Release Notes](https://support.idscan.net/product-release-notes#main-content)
  
  
  
  
  
    - [VeriScan](https://support.idscan.net/product-release-notes#veriscan)
    - [ParseLink](https://support.idscan.net/product-release-notes#parselink)
    - [Digital Identity Verification](https://support.idscan.net/product-release-notes#digital-identity-verification)
    - [Web Library](https://support.idscan.net/product-release-notes#web-library)
    - [ID Authentication](https://support.idscan.net/product-release-notes#id-authentication)
    - [Third Party Checks](https://support.idscan.net/product-release-notes#third-party-checks)
    - [.NET ID Parsing SDK](https://support.idscan.net/product-release-notes#net-id-parsing-sdk)
    - [iOS ID Parsing SDK](https://support.idscan.net/product-release-notes#ios-id-parsing-sdk)
    - [Android ID Parsing SDK](https://support.idscan.net/product-release-notes#android-id-parsing-sdk)
    - [Java ID Parsing SDK](https://support.idscan.net/product-release-notes#java-id-parsing-sdk)
    - [iOS Camera Scanning SDK](https://support.idscan.net/product-release-notes#ios-camera-scanning-sdk)
    - [Android Camera Scanning SDK](https://support.idscan.net/product-release-notes#android-camera-scanning-sdk)

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