---
title: Why isn't my Falcon Tablet scanning?
description: How to troubleshoot the embedded scanner in the VeriScan app for Falcon tablets.
---

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# Why isn't my Falcon Tablet scanning?

## How to troubleshoot the embedded scanner in the VeriScan app for Falcon tablets.

### Table of Contents

- [Ensure you're on the right screen.](https://support.idscan.net/veriscan/android/falcon-scanner-troubleshooting#screen)
- [Ensure the embedded scanner is enabled.](https://support.idscan.net/veriscan/android/falcon-scanner-troubleshooting#embedded)
- [Ensure VeriScan has the correct permissions.](https://support.idscan.net/veriscan/android/falcon-scanner-troubleshooting#permissions)

### Ensure you're on the right screen.

The scanner is set to automatically fire when on the scan screen.

| #### **Main Scan Screen** ✅ Able to scan ![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-20-26-4953-PM.png?width=688&height=424&name=image-png-May-07-2024-07-20-26-4953-PM.png) |
| --- |

| #### **Scan Details Screen** ✅ Able to scan ![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-28-03-9075-PM.png?width=688&height=424&name=image-png-May-07-2024-07-28-03-9075-PM.png) |
| --- |

| #### **History Screen** ❌ Unable to scan ![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-27-22-6352-PM.png?width=688&height=424&name=image-png-May-07-2024-07-27-22-6352-PM.png) |
| --- |

| #### **Settings Screen** ❌ Unable to scan ![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-27-18-4030-PM.png?width=688&height=424&name=image-png-May-07-2024-07-27-18-4030-PM.png) |
| --- |

| #### **In Other Apps** ❌ Unable to scan ![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-30-54-7749-PM.png?width=688&height=424&name=image-png-May-07-2024-07-30-54-7749-PM.png) |
| --- |

### Ensure the embedded scanner is enabled.

Tap the three-line button to open the app menu.

Tap on the **Settings **tab with the gear icon to open settings.

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-21-37-9546-PM.png?width=688&height=424&name=image-png-May-07-2024-07-21-37-9546-PM.png)

Tap on the **Embedded **checkbox to enable the embedded scanner.

If prompted, press **Allow **to give permission to VeriScan to take pictures and record video.

The built-in scanner is considered a camera by the Android OS, so the Camera permission is required to use the built-in scanner on Falcon tablets.

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-22-02-4117-PM.png?width=688&height=424&name=image-png-May-07-2024-07-22-02-4117-PM.png)

The checkbox should turn blue, and the **Embedded **setting should say **Started** when the embedded scanner has been successfully activated by VeriScan.

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-22-07-7615-PM.png?width=688&height=424&name=image-png-May-07-2024-07-22-07-7615-PM.png)

Head back to the **Scan **screen to start scanning.

---

### Ensure VeriScan has the correct permissions.

From the Apps Drawer, long press the VeriScan icon and select **App Info.**

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-37-38-7744-PM.png?width=378&height=233&name=image-png-May-07-2024-07-37-38-7744-PM.png)

In the **App Info **screen, tap on the **Permissions **menu.

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-38-58-0777-PM.png?width=688&height=424&name=image-png-May-07-2024-07-38-58-0777-PM.png)

Here, you'll be able to see which permissions are allowed in the VeriScan app.

Each permission is tied to a feature: Enabling each permission is required to use it's associated feature. The VeriScan app does not collect or use permission-controlled data except where described below.

![](https://support.idscan.net/hs-fs/hubfs/image-png-May-07-2024-07-39-40-0789-PM.png?width=688&height=424&name=image-png-May-07-2024-07-39-40-0789-PM.png)

#### Camera Permission

Recommended state: **Allow**

- Allow this permission to use the embedded laser scanner to scan an ID.
- Allow this permission to use the camera to scan an ID.
- Allow this permission to use the camera to add an image to a visit.

- Allow this permission to use the embedded laser scanner to scan an ID.
- Allow this permission to use the camera to scan an ID.
- Allow this permission to use the camera to add an image to a visit.

#### Location Permission

Recommended state: **Allow only when using the app**

- Allow this permission to tag each visit with location specific data in the portal.
- Allow this permission to more accurately timestamp visits when using devices across multiple time zones.

#### Storage Permission

Recommended state: **Allow**

- Allow this permission to attach images on the SD card to a visit.

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