How to use our QuickSupport remote access tool for assistance with troubleshooting
IDScan.net now offers IDScan.net Quick Support.
An easy to use remote access troubleshooting program which can be downloaded directly from our website.
To install IDScan.net Quick Support offering easy remote access and assistance follow the steps below:
1.) Open a web browser and navigate to www.idscan.net/quicksupport.
This will download Quick-Support.exe.
Do not worry, this is our program hosted on our website. It creates a secure encrypted connection between your computer and the agent's computer.
This should not alarm you - Windows just wants to make sure you trust the source before downloading .exe files.
3.) Click the "Show More" arrow, and then simply select "Keep Anyway."
Please provide your IDScan.net technical support agent with the Internet ID listed on the program when asked.
Next the agent will request the Password listed on the window.
The ID and Password are unique to your computer and are part of an encrypted connection created between the agent's PC and yours.
Once the connection is complete, the agent will have remote access to your computer and can assist you with any issues you may have.
If you experience any issues or have any questions regarding remote support, please email support@idscan.net.