How can I track which user scans each visitor?

You can require user login for selected devices in the VeriScan Cloud portal to track who scans each visitor

As a manager using VeriScan for Windows, you may want to keep track of which user performed each scan. This feature, available beginning with version 3.20 of the Windows desktop installation only, allows you to hold your team accountable or even reward them for complying with company policies regarding visitor scanning, underage access, or banned visitors.

By enabling user login requirements and recording the logged-in user, VeriScan helps you monitor and report on user activity.

Steps to Enable User Login Tracking

1. Add your end users to the VeriScan Cloud portal
2. Enable Require User Login for each device
   1. Log in to your VeriScan Cloud portal
   2. Navigate to Access Management > Devices
   3. Click the Edit button on the device for the relevant VeriScan for Windows application
   4. Toggle Require User Login on
   5. Click Update
3. Open VeriScan for Windows app
   1. Once enabled, users will be required to log in to the VeriScan for Windows application using their VeriScan Cloud portal credentials.
   2. Each user must enter their VeriScan Cloud portal email and password to be able to scan
   3. When a shift changes, simply close and reopen the VeriScan for Windows app to log in 
4. Scan visitors
   1. Users can proceed to scan visitors as usual.
   2. The logged-in user's details (login email and full name) will be recorded with each scan.
      
      

Viewing User Details in Scan History

The logged-in user's details are recorded under a column labeled "End User" in the scan history. To view this information:

1. Go to your VeriScan Cloud portal
2. Navigate to History and click ... at right, then select Configure Columns
3. Toggle End User on and click Save
4. The End User column will appear in:
   1. History table
   2. Scan Details
   3. CSV exports of scan history

Example Use Cases

1. Compliance Monitoring: Identify which user admitted a visitor who failed authentication
2. Age Verification: Verify accountability for serving underage visitors
3. Access Control: Track user responsibility for logging vendors in and out when conducting site visits

FAQs

How do I know which user is currently logged in?

In the top bar of the VeriScan for Windows app, the logged-in user's name will be shown

How do I switch users?

Simply close VeriScan for Windows and re-open it to log in as a new user

How do I reset my password if I forgot it? 

You can reset your password by clicking the Forgot Password link from the VeriScan Cloud login page

How do I get a user login if I don't have one?

Contact your account admin. If you're not sure who that is, contact support, and they can help identify your account admin. 

Is this feature available for VeriScan's iOS and Android apps?

Not currently.