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How do I clean the E-Seek M500?

This document will cover the basics of calibrating and cleaning your E-Seek M500 model scanner.

Contents:

Why should I do this?
Dust removal & calibration
Cleaning the rollers

Why should I do this?

Cleaning the M500 ensures the validity of VeriScan results and extends the life of the device. All M500s purchased from IDScan.net include a cleaning kit with an air divider, calibration card, and a single-use roller-cleaning card, and additional supplies can be ordered as needed from our store. 

Dust Removal & Calibration

It's recommended to remove dust and calibrate every 3 months or 3,000 scans, whichever comes first. 

Items needed for this step:

Steps (M500 cleaning video 1:45-3:19):

  1. Open side door on M500 
  2. Insert air divider
  3. Use Chemtronics Ultrajet 70
  4. Open VeriScan
  5. Use calibration card as shown in M500 cleaning video 3:47-4:22

Cleaning the Rollers

Cleaning of the rollers should be performed every 6 months or as-needed.

Items needed for this step:

Steps (M500 cleaning video 4:23-5:17):

  1. Close VeriScan
  2. Unwrap and insert cleaning card as shown in video
  3. Assess dirtiness of cleaning card and repeat step 2 if needed
    1. If the card comes out dirty, run the process again with a new card.Screenshot_7
    2. If the card is mostly clean, cleaning of the rollers is complete.Screenshot_8

Cleaning cards should only be used one time each and should be disposed of after use.