Portal Instructions
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      How to submit a request in DIVE Online

      This article summarizes the steps needed to initiate a submission in the DIVE Online product.

      The DIVE Online portal allows users to initiate requests in an easy-to-use centralized hub.


      More technical settings and configurations can be found in knowledge base articles or by emailing support@idscan.net for assistance.

       

      1. Navigate to the "Verification Requests" page of the DIVE Online Portal. This is the default page upon logging in.

      2. Select the blue "Collect New Documents" button on the top right.

      3. Initiate the request through email, phone number, or manual upload. Manual upload does not require phone or email.

      4. Press the blue "Send" button. The DIVE Online request has successfully been created.





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