--- title: How to submit a request in DIVE Online description: This article summarizes the steps needed to initiate a submission in the DIVE Online product. --- [Skip to content](https://support.idscan.net/how-to-submit-a-request-in-dive-online#main-content) [New Support Ticket](https://support.idscan.net/kb-tickets/new?hsLang=en) [![IDScan.net-Logo-Transparent-White-Orange](https://support.idscan.net/hs-fs/hubfs/IDScan.net-Logo-Transparent-White-Orange.png?width=150&height=24&name=IDScan.net-Logo-Transparent-White-Orange.png)](https://support.idscan.net/?hsLang=en) - Support Knowledge Base - [IDScan.net Website >>](https://idscan.net/) Open main navigation Close main navigation - Support Knowledge Base - [IDScan.net Website >>](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.idscan.net/?hsLang=en) 2. [DIVE | DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en) 3. [DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#dive-online) # How to submit a request in DIVE Online ## This article summarizes the steps needed to initiate a submission in the DIVE Online product. The DIVE Online portal allows users to initiate requests in an easy-to-use centralized hub. More technical settings and configurations can be found in [knowledge base articles](https://support.idscan.net/dive-online?hsLang=en)or by emailing **support@idscan.net **for assistance.   1. Navigate to the "Verification Requests" page of the DIVE Online Portal. This is the default page upon logging in. ![](https://support.idscan.net/hs-fs/hubfs/image-png-Feb-20-2026-04-20-11-5032-PM.png?width=1678&height=482&name=image-png-Feb-20-2026-04-20-11-5032-PM.png) 2. Select the blue "Verification Request" button on the top right. ![](https://support.idscan.net/hs-fs/hubfs/image-png-Feb-20-2026-04-20-30-3580-PM.png?width=335&height=133&name=image-png-Feb-20-2026-04-20-30-3580-PM.png) 3. Initiate the request through email, phone number, or manual upload. Manual upload does **not** require a phone or email. ![](https://support.idscan.net/hs-fs/hubfs/image-png-Apr-19-2024-08-18-25-1904-PM.png?width=558&height=796&name=image-png-Apr-19-2024-08-18-25-1904-PM.png) 4. Press the blue "Send" button. 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