Instructions for users to manage their stored user data and request account deletion.
Managing User Data
- Sign into your VeriScan Cloud account.
- Go to the Manage VeriScan Account Users section under Access Management > Users.
- Here you can:
- Require Multi-Factor Authentication.
- Edit VeriScan Cloud users and which user information is stored.
- Deactivate individual users from accessing the VeriScan Cloud Portal.
Requesting Account Deletion
To request that your account be deleted, your account owner must submit a new support ticket.
- The owner of the account must make a new ticket in our support system.
- Fill out the form with the account owner's information.
- You must be able to receive and reply to emails sent to the account owner's email address to complete the process.
- You will receive an automated reply confirming the creation of your case.
- A member of our support team will reach out to confirm the account and all services which will be deleted.
- You should receive a follow up email within 1 business day once the account deletion has been confirmed.
Once an account has been deleted, it cannot be recovered. All user data, visitor data, settings, and profiles will be permanently deleted. To continue service after your account has been deleted, you must create a new account.
If you have any questions about account deletion or the status of your request, you can contact us for assistance.
Managing Visitor Data
If you want to manage stored information about your visitors, use this article:
How can I control what visitor data is collected and retained?