--- title: Android Logcat - How To description: A guide to the Android Logcat --- [Skip to content](https://support.idscan.net/mobile-hardware/android-logcat-how-to#main-content) [New Support Ticket](https://support.idscan.net/kb-tickets/new?hsLang=en) [![IDScan.net-Logo-Transparent-White-Orange](https://support.idscan.net/hs-fs/hubfs/IDScan.net-Logo-Transparent-White-Orange.png?width=150&height=24&name=IDScan.net-Logo-Transparent-White-Orange.png)](https://support.idscan.net/?hsLang=en) - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) Open main navigation Close main navigation - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.idscan.net/?hsLang=en) 2. [Mobile Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en) 3. [Troubleshooting](https://support.idscan.net/mobile-device-setup?hsLang=en#troubleshooting) # Android Logcat - How To ## A guide to the Android Logcat **TABLE OF CONTENTS** - [Requirements](https://support.idscan.net/mobile-hardware/android-logcat-how-to#Requirements) - [Setup](https://support.idscan.net/mobile-hardware/android-logcat-how-to#Setup) - [Enable USB Debugging](https://support.idscan.net/mobile-hardware/android-logcat-how-to#Enable-USB-Debugging) - [Install Android SDK Platform Tools](https://support.idscan.net/mobile-hardware/android-logcat-how-to#Install-Android-SDK-Platform-Tools) - [Generate a Logcat](https://support.idscan.net/mobile-hardware/android-logcat-how-to#Generatea-Logcat) ### Requirements - Enable **USB Debugging** on your Android device - Download the latest [**Android Platform Tools**](https://developer.android.com/studio/releases/platform-tools) to your PC - **USB cable** to connect your Android device to your PC ### Setup #### Enable USB Debugging > This may vary on different versions of Android \* *\* The screenshots and instructions in this guide are taken from an IDW9000 scanner running Android 8.1.0 Marshmallow. If you have a different device and need help enabling ADB on your device, please create a [support ticket here](https://support.idscan.net/support/tickets/new?hsLang=en) and a representative will guide you.* Go to the system settings and select** System \> About Phone.** ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431153originalJOjjIFjAZ0SxB4ay5n5gXbmsXmvXE9dJXw.png)   Find the option that says **Build Number** and tap it 7 times.   ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431202originalXTY5mWrKscjU3o1e3twqYrkEnpmZfRCggg.png)   Then go back to the system settings and select **Developer Options**   ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431242originaliHm3Q7DVaYH-qiA2_cRG5_7TQW7S6v-3VA.png)   Finally, find and enable the toggle for **Android Debugging**   ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431256originalyEEwdlQEk83QNaUlFQlUYA0lLXaEwzHpWQ.png)   Connect the Android device to your PC via a USB Cable. #### Install Android SDK Platform Tools Download the latest version of the Android SDK Platform Tools from [here](https://developer.android.com/studio/releases/platform-tools). Open the downloaded zip file and move the "platform-tools" folder to the root of the C:\\ drive. ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43231090882original4YjMKHYVAalN_HLlDu3Gp1AbRiSua13_hg.png) ### Generate a Logcat Make sure your Android device is connected to the PC via the USB cable. Open a new Command Prompt on your Windows PC and enter the following commands: ``` cd c:\platform-tools ``` ``` adb devices ``` Your device should appear under the **List of devices attached** Your command prompt should look like the following: ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43236662670originalWj_erZ1MxCkMslhB3pl9y6mMwecdilJhgQ.png)   Next, reboot your device to clear the log. You can use the following command to reboot your device via the Command Prompt: ``` adb reboot ``` Once your Android device has rebooted, recreate your issue. Once you have recreated the issue, send this final command using Command Prompt: ``` adb logcat -d -b main -b system -b events -v time > logcat.txt ``` ![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43236663403originaloBrucqNkk4x8Y-6EOYJCa9ACiIVRxG-4wg.png)   The full system log for your device should now appear in **C:\\platform-tools\\logcat.txt** Please provide us with the requested **logcat.txt** file for analysis. - [VeriScan for Windows](https://support.idscan.net/veriscan-for-windows?hsLang=en#main-content) - [Scanning](https://support.idscan.net/veriscan-for-windows?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/veriscan-for-windows?hsLang=en#getting-started) - [Troubleshooting](https://support.idscan.net/veriscan-for-windows?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/veriscan-for-windows?hsLang=en#installation-and-maintenance) - [VeriScan for Android & iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#main-content) - [VeriScan Cloud for Android](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-android) - [VeriScan Cloud for iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-ios) - [VeriScan Cloud Portal](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#main-content) - [Getting Started](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#getting-started) - [Billing](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#billing) - [Integrations](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#integrations) - [VeriScan Cloud Groups and Alerts](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#veriscan-cloud-groups-and-alerts) - [Administration and Compliance](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#administration-and-compliance) - [Reports and Exports](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#reports-and-exports) - [ParseLink](https://support.idscan.net/parselink?hsLang=en#main-content) - [Device Management](https://support.idscan.net/parselink?hsLang=en#device-management) - [Scanning](https://support.idscan.net/parselink?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/parselink?hsLang=en#getting-started) - [Billing](https://support.idscan.net/parselink?hsLang=en#billing) - [Troubleshooting](https://support.idscan.net/parselink?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/parselink?hsLang=en#installation-and-maintenance) - [Desktop Scanners](https://support.idscan.net/desktop-scanners?hsLang=en#main-content) - [E-Seek](https://support.idscan.net/desktop-scanners?hsLang=en#e-seek) - [Gemalto / Thales](https://support.idscan.net/desktop-scanners?hsLang=en#gemalto-thales) - [General](https://support.idscan.net/desktop-scanners?hsLang=en#general) - [Mobile Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#main-content) - [Initial Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#initial-device-setup) - [Unitech Enterprise Apps Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#unitech-enterprise-apps-setup) - [Troubleshooting](https://support.idscan.net/mobile-device-setup?hsLang=en#troubleshooting) - [DIVE | DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#main-content) - [DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#dive-online) - [DIVE Portal](https://support.idscan.net/dive-dive-online?hsLang=en#dive-portal) - [General](https://support.idscan.net/general?hsLang=en#main-content) - [FAQ](https://support.idscan.net/general?hsLang=en#faq) - [Product Release Notes](https://support.idscan.net/product-release-notes?hsLang=en#main-content) - [VeriScan](https://support.idscan.net/product-release-notes?hsLang=en#veriscan) - [ParseLink](https://support.idscan.net/product-release-notes?hsLang=en#parselink) - [Digital Identity Verification](https://support.idscan.net/product-release-notes?hsLang=en#digital-identity-verification) - [Web Library](https://support.idscan.net/product-release-notes?hsLang=en#web-library) - [ID Authentication](https://support.idscan.net/product-release-notes?hsLang=en#id-authentication) - [Third Party Checks](https://support.idscan.net/product-release-notes?hsLang=en#third-party-checks) - [.NET ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#net-id-parsing-sdk) - [iOS ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-id-parsing-sdk) - [Android ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-id-parsing-sdk) - [Java ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#java-id-parsing-sdk) - [iOS Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-camera-scanning-sdk) - [Android Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-camera-scanning-sdk) - [IDScan.net Website](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) - [Remote Support](https://get.teamviewer.com/6u9fre9) - [DLs](https://idscan.net/downloaddirect/) [![DIS-IBS- idscan.net logo](https://support.idscan.net/hs-fs/hubfs/DIS-IBS-%20idscan.net%20logo.png?width=175&height=29&name=DIS-IBS-%20idscan.net%20logo.png "DIS-IBS- idscan.net logo")](https://idscan.net) Need immediate support? Call [(631) 380-8121](tel:+16313808121). Copyright © 2026 IDScan.net