A guide to the Android Logcat
TABLE OF CONTENTS
Requirements
- Enable USB Debugging on your Android device
- Download the latest Android Platform Tools to your PC
- USB cable to connect your Android device to your PC
Setup
Enable USB Debugging
This may vary on different versions of Android *
* The screenshots and instructions in this guide are taken from an IDW9000 scanner running Android 8.1.0 Marshmallow. If you have a different device and need help enabling ADB on your device, please create a support ticket here and a representative will guide you.
Go to the system settings and select System > About Phone.
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431153originalJOjjIFjAZ0SxB4ay5n5gXbmsXmvXE9dJXw.png)
Find the option that says Build Number and tap it 7 times.
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431202originalXTY5mWrKscjU3o1e3twqYrkEnpmZfRCggg.png)
Then go back to the system settings and select Developer Options
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431242originaliHm3Q7DVaYH-qiA2_cRG5_7TQW7S6v-3VA.png)
Finally, find and enable the toggle for Android Debugging
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43139431256originalyEEwdlQEk83QNaUlFQlUYA0lLXaEwzHpWQ.png)
Connect the Android device to your PC via a USB Cable.
Install Android SDK Platform Tools
Download the latest version of the Android SDK Platform Tools from here.
Open the downloaded zip file and move the "platform-tools" folder to the root of the C:\ drive.
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43231090882original4YjMKHYVAalN_HLlDu3Gp1AbRiSua13_hg.png)
Generate a Logcat
Make sure your Android device is connected to the PC via the USB cable.
Open a new Command Prompt on your Windows PC and enter the following commands:
cd c:\platform-tools
adb devices
Your device should appear under the List of devices attached
Your command prompt should look like the following:
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43236662670originalWj_erZ1MxCkMslhB3pl9y6mMwecdilJhgQ.png)
Next, reboot your device to clear the log.
You can use the following command to reboot your device via the Command Prompt:
adb reboot
Once your Android device has rebooted, recreate your issue.
Once you have recreated the issue, send this final command using Command Prompt:
adb logcat -d -b main -b system -b events -v time > logcat.txt
![](https://support.idscan.net/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction43236663403originaloBrucqNkk4x8Y-6EOYJCa9ACiIVRxG-4wg.png)
The full system log for your device should now appear in C:\platform-tools\logcat.txt
Please provide us with the requested logcat.txt file for analysis.