What do I do if my Android scanner won't connect to my Wi-Fi network?

Troubleshooting steps for connecting to Wi-Fi on your android device. Try these steps if your connection is slow or your device doesn't connect to your local network.

Things to consider while troubleshooting.

  • Stay close to your router during the initial setup process. Longer distances create weaker connections making it more difficult for your device to authenticate itself.
  • Check the signal strength of your network while you're connecting and using the internet. Thick walls and appliances may cause interference. A consistently weak signal can only be fixed by moving your wireless access point closer to the area you use your device in.
  • Ensure the Wi-Fi toggle is ON. If you see the message "No networks available" you may not have Wi-Fi turned on, which will prevent you from connecting to the network.
  • Ensure Airplane mode is OFF. If you still see the message "No networks available" even with Wi-Fi turned on, airplane mode may be interfering with your ability to connect.
  • Check your Wi-Fi password for errors or updates. If you're not sure if the password has changed, check with your network administrator.

Fixes to common network problems.

Restart your Android scanner.

If you're having trouble connecting to your network, or if your connection strength is unusually poor or inconsistent, a hard reboot of your Android scanner can sometimes fix connectivity issues.

  • Turn your Android device's power completely off.
  • Hold the power button down until the power menu options appear.
  • Tap the "Restart" option to reboot your device.
  • When the device is back on, attempt to reconnect to your network again.

Forget the network and try again.

If your device is able to connect to the network but your

  • Open the Settings app on your Android scanner.
  • Navigate to Network & Internet > Internet > Wi-Fi
  • Make sure that Wi-Fi is turned on.
  • Find your network in the list of available networks.
  • Tap the gear icon next to your network to open the network preferences.
  • In the Network Details screen, tap on the Forget option with the picture of a trash can.
  • This should remove the network information from your device and return you to the list of Wi-Fi Networks.
  • Try connecting to your Wi-Fi Network again.

Reset the device's network settings (Advanced).

Resetting your device's network settings can ensure that any incorrect configuration of your device's networks is wiped clean.

  • Open the Settings app on your Android scanner.
  • Navigate to System > Reset Options
  • Tap on Reset Wi-Fi, mobile & Bluetooth
  • This will open an option allowing you to reset all connections for your networks.
  • Tap on the Reset Settings button.
  • It will ask again to confirm if you want to reset all network settings as this cannot be undone.
  • Tap on the Reset Settings button to confirm.
  • After a moment, you should receive a notification that all network settings have been reset.
  • Try connecting your device to your network again.

Restart the router or wireless access point.

Sometimes, the issue isn't with the device itself but rather with the network.

Try rebooting the router and connecting again after a few minutes.

Talk to your IT team about your network hardware before your attempt this step.