--- title: Zebra TC21 Initial Setup description: How to set up your Zebra TC21 out of the box to work with VeriScan and start scanning IDs. --- [Skip to content](https://support.idscan.net/mobile-hardware/tc21-initial-setup#main-content) [New Support Ticket](https://support.idscan.net/kb-tickets/new?hsLang=en) [![IDScan.net-Logo-Transparent-White-Orange](https://support.idscan.net/hs-fs/hubfs/IDScan.net-Logo-Transparent-White-Orange.png?width=150&height=24&name=IDScan.net-Logo-Transparent-White-Orange.png)](https://support.idscan.net/?hsLang=en) - Support Knowledge Base - [IDScan.net Website >>](https://idscan.net/) Open main navigation Close main navigation - Support Knowledge Base - [IDScan.net Website >>](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.idscan.net/?hsLang=en) 2. [Mobile Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en) 3. [Initial Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#initial-device-setup) # Zebra TC21 Initial Setup ## How to set up your Zebra TC21 out of the box to work with VeriScan and start scanning IDs. ### Device Overview The Zebra TC21 comes with a power button on the top edge of the device, buttons on either side, and a touchscreen navigation bar at the bottom of the screen. | **Left Side Buttons** | **Top Buttons** | **Right Side Buttons** | | --- | --- | --- | | - Scan (yellow) - Optional | - Power Button | - Scan (yellow) - Volume Up - Volume Down |   | **Top-Down View** | | | | --- | --- | --- | | ![](https://support.idscan.net/hs-fs/hubfs/zebra-tc21-top-png.png?width=245&height=53&name=zebra-tc21-top-png.png) | | | | **Left Side** | **Main Screen** | **Right Side** | | ![](https://support.idscan.net/hs-fs/hubfs/image-png-Apr-24-2023-05-46-12-9366-PM.png?width=42&height=400&name=image-png-Apr-24-2023-05-46-12-9366-PM.png) | ![Zebra-TC21](https://support.idscan.net/hs-fs/hubfs/Zebra-TC21.png?width=242&height=450&name=Zebra-TC21.png) | ![](https://support.idscan.net/hs-fs/hubfs/image-png-Apr-24-2023-05-46-23-8540-PM.png?width=42&height=400&name=image-png-Apr-24-2023-05-46-23-8540-PM.png) | ### Scanner Setup Before you can use the VeriScan app with your Zebra TC21 scanner, you must first complete Googl'e setup wizard to connect to WiFi and sign into your Google Account. Afterwards, you will need to go into the Universal Scanner Settings app to enable scanning Driver's Licenses and Passports. This section will show you how to complete the setup wizard and configure your scanner for use with Driver's Licenses. #### First-Time Setup - Turn on the device by holding the power button on the left of the device. | - Press the yellow **Start** button to begin the setup wizard. | ![](https://support.idscan.net/hubfs/image-png-Apr-20-2023-11-38-34-0662-PM.png) | | --- | --- | | - Search for your WiFi network and enter your WiFi password to connect to your network. - Once connected, your device will check for updates. This may take a few minutes. - If it asks to copy apps and data, select **Don't Copy** if you're setting up a new device. | ![](https://support.idscan.net/hubfs/image-png-Apr-20-2023-11-39-07-8534-PM.png) | - At the **Google Sign In **screen, enter your Gmail address for this device. | We recommend using a generic Gmail address for your company to setup your device. This will allow you to: - Download [VeriScan on the Google Play Store](https://play.google.com/store/apps/details?id=net.idscan.android.vsonline) - Receive automatic updates as soon as they are released. - Use Android features provided by Google, such as [Find My Device](https://support.google.com/accounts/answer/3265955) and [Locking Lost or Stolen Devices](https://support.google.com/accounts/answer/7177579). | ![](https://support.idscan.net/hubfs/image-png-Apr-20-2023-11-36-56-9912-PM.png) | | --- | --- | If you don't want to use your personal email, talk to your IT team about [creating a new Gmail account](https://support.google.com/accounts/answer/27441) just for VeriScan. It only takes a few minutes and it's free! - When prompted, **Accept** the terms and conditions for Google Services. - When prompted, you can set a PIN number to lock the device. - We recommend using a PIN number to secure your device. - This will keep your device secure if lost or stolen and prevent unauthorized users from accessing your sensitive data. - Optionally, agree to **Location Consent.** #### **Enable Driver's License and Passport Scanning** Once your device is connected to the internet and signed into Google, your device will be pre-configured to work with VeriScan for Android. No further configuration is required. ### Installing VeriScan #### Creating a new VeriScan Account *Are you a new customer?* *Create a VeriScan Account so you can sign into the VeriScan app.* If you have not signed up for a VeriScan account, you can use one of these guides to get started. After you have completed the steps, be sure to click on the [VeriScan for Android Setup](https://support.idscan.net/veriscan-android-setup?hsLang=en) option at the bottom of the page. | ![vs-100-png](https://support.idscan.net/hs-fs/hubfs/vs-100-png.png?width=55&height=55&name=vs-100-png.png) | VeriScan Basic | [Create a new VeriScan Basic Account](https://support.idscan.net/veriscan-new-account-basic?hsLang=en) | | --- | --- | --- | | ![vs-100-png](https://support.idscan.net/hs-fs/hubfs/vs-100-png.png?width=55&height=55&name=vs-100-png.png) | VeriScan Premium | [Create a new VeriScan Account](https://support.idscan.net/veriscan-new-account?hsLang=en) | | --- | --- | --- | | ![vs-100-png](https://support.idscan.net/hs-fs/hubfs/vs-100-png.png?width=55&height=55&name=vs-100-png.png) | VeriScan Enterprise | [Create a new VeriScan Account](https://support.idscan.net/veriscan-new-account?hsLang=en) | | --- | --- | --- | #### Download VeriScan on Your Android Device *Already have an account?* *Download the VeriScan app and sign-in with your existing device login.* Once you have a VeriScan Account, you are ready to download the app, connect it to your account, and start scanning. To get started, you can use this guide: | ![android-head_flat](https://support.idscan.net/hs-fs/hubfs/android-head_flat.png?width=55&height=32&name=android-head_flat.png) |  VeriScan for Android | [VeriScan Android Setup](https://support.idscan.net/veriscan-android-setup?hsLang=en) | | --- | --- | --- |   - [VeriScan for Windows](https://support.idscan.net/veriscan-for-windows?hsLang=en#main-content) - [Scanning](https://support.idscan.net/veriscan-for-windows?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/veriscan-for-windows?hsLang=en#getting-started) - [Troubleshooting](https://support.idscan.net/veriscan-for-windows?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/veriscan-for-windows?hsLang=en#installation-and-maintenance) - [VeriScan for Android & iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#main-content) - [VeriScan Cloud for Android](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-android) - [VeriScan Cloud for iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-ios) - [VeriScan Cloud Portal](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#main-content) - [Getting Started](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#getting-started) - [Billing](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#billing) - [Integrations](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#integrations) - [VeriScan Cloud Groups and Alerts](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#veriscan-cloud-groups-and-alerts) - [Administration and Compliance](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#administration-and-compliance) - [Reports and Exports](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#reports-and-exports) - [ParseLink](https://support.idscan.net/parselink?hsLang=en#main-content) - [Device Management](https://support.idscan.net/parselink?hsLang=en#device-management) - [Scanning](https://support.idscan.net/parselink?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/parselink?hsLang=en#getting-started) - [Billing](https://support.idscan.net/parselink?hsLang=en#billing) - [Troubleshooting](https://support.idscan.net/parselink?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/parselink?hsLang=en#installation-and-maintenance) - [Desktop Scanners](https://support.idscan.net/desktop-scanners?hsLang=en#main-content) - [E-Seek](https://support.idscan.net/desktop-scanners?hsLang=en#e-seek) - [Gemalto / Thales](https://support.idscan.net/desktop-scanners?hsLang=en#gemalto-thales) - [General](https://support.idscan.net/desktop-scanners?hsLang=en#general) - [Mobile Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#main-content) - [Initial Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#initial-device-setup) - [Unitech Enterprise Apps Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#unitech-enterprise-apps-setup) - [Troubleshooting](https://support.idscan.net/mobile-device-setup?hsLang=en#troubleshooting) - [DIVE | DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#main-content) - [DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#dive-online) - [DIVE Portal](https://support.idscan.net/dive-dive-online?hsLang=en#dive-portal) - [General](https://support.idscan.net/general?hsLang=en#main-content) - [FAQ](https://support.idscan.net/general?hsLang=en#faq) - [Product Release Notes](https://support.idscan.net/product-release-notes?hsLang=en#main-content) - [VeriScan](https://support.idscan.net/product-release-notes?hsLang=en#veriscan) - [ParseLink](https://support.idscan.net/product-release-notes?hsLang=en#parselink) - [Digital Identity Verification](https://support.idscan.net/product-release-notes?hsLang=en#digital-identity-verification) - [Web Library](https://support.idscan.net/product-release-notes?hsLang=en#web-library) - [ID Authentication](https://support.idscan.net/product-release-notes?hsLang=en#id-authentication) - [Third Party Checks](https://support.idscan.net/product-release-notes?hsLang=en#third-party-checks) - [.NET ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#net-id-parsing-sdk) - [iOS ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-id-parsing-sdk) - [Android ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-id-parsing-sdk) - [Java ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#java-id-parsing-sdk) - [iOS Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-camera-scanning-sdk) - [Android Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-camera-scanning-sdk) - [IDScan.net Website](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) - [Remote Support](https://get.teamviewer.com/6u9fre9) - [DLs](https://idscan.net/downloaddirect/) [![DIS-IBS- idscan.net logo](https://support.idscan.net/hs-fs/hubfs/DIS-IBS-%20idscan.net%20logo.png?width=175&height=29&name=DIS-IBS-%20idscan.net%20logo.png "DIS-IBS- idscan.net logo")](https://idscan.net) Need immediate support? Call [(631) 380-8121](tel:+16313808121). Copyright © 2026 IDScan.net