Zebra TC21 Initial Setup

How to set up your Zebra TC21 out of the box to work with VeriScan and start scanning IDs.

Device Overview

The Zebra TC21 comes with a power button on the top edge of the device, buttons on either side, and a touchscreen navigation bar at the bottom of the screen.

Left Side Buttons Top Buttons

Right Side Buttons

  • Scan (yellow)
  • Optional
  • Power Button
  • Scan (yellow)
  • Volume Up
  • Volume Down
Top-Down View

Left Side Main Screen Right Side

Scanner Setup

Before you can use the VeriScan app with your Zebra TC21 scanner, you must first complete Googl'e setup wizard to connect to WiFi and sign into your Google Account. Afterwards, you will need to go into the Universal Scanner Settings app to enable scanning Driver's Licenses and Passports.

This section will show you how to complete the setup wizard and configure your scanner for use with Driver's Licenses.

First-Time Setup

  • Turn on the device by holding the power button on the left of the device.
  • Press the yellow Start button to begin the setup wizard.
  • Search for your WiFi network and enter your WiFi password to connect to your network.
  • Once connected, your device will check for updates. This may take a few minutes.
  • If it asks to copy apps and data, select Don't Copy if you're setting up a new device.
  • At the Google Sign In screen, enter your Gmail address for this device.

We recommend using a generic Gmail address for your company to setup your device. This will allow you to:

If you don't want to use your personal email, talk to your IT team about creating a new Gmail account just for VeriScan. It only takes a few minutes and it's free!

  • When prompted, Accept the terms and conditions for Google Services.
  • When prompted, you can set a PIN number to lock the device.
    • We recommend using a PIN number to secure your device.
    • This will keep your device secure if lost or stolen and prevent unauthorized users from accessing your sensitive data.
  • Optionally, agree to Location Consent.

Enable Driver's License and Passport Scanning

Once your device is connected to the internet and signed into Google, your device will be pre-configured to work with VeriScan for Android. No further configuration is required.

Installing VeriScan

Creating a new VeriScan Account

Are you a new customer?

Create a VeriScan Account so you can sign into the VeriScan app.

If you have not signed up for a VeriScan account, you can use one of these guides to get started. After you have completed the steps, be sure to click on the VeriScan for Android Setup option at the bottom of the page.

vs-100-png VeriScan Enterprise Create a new VeriScan Account

Download VeriScan on Your Android Device

Already have an account?

Download the VeriScan app and sign-in with your existing device login.

Once you have a VeriScan Account, you are ready to download the app, connect it to your account, and start scanning. To get started, you can use this guide:

File:Android logo 2019 (stacked).svg - Wikimedia Commons  VeriScan for Android

VeriScan Android Setup