TABLE OF CONTENTS


Requirements

  • Enable USB Debugging on your Android device
  • Download the latest Android Platform Tools to your PC
  • USB cable to connect your Android device to your PC

Setup

Enable USB Debugging


This may vary on different versions of Android *


* The screenshots and instructions in this guide are taken from an IDW9000 scanner running Android 8.1.0 Marshmallow. If you have a different device and need help enabling ADB on your device, please email us at support@idscan.net and a representative will guide you.

Go to the system settings and select System > About Phone.



Find the option that says Build Number and tap it 7 times.



Then go back to the system settings and select Developer Options



Finally, find and enable the toggle for Android Debugging



Connect the Android device to your PC via a USB Cable.



Install Android SDK Platform Tools

Download the latest version of the Android SDK Platform Tools from here.

Open the downloaded zip file and move the "platform-tools" folder to the root of the C:\ drive.



Generate a Logcat


Make sure your Android device is connected to the PC via the USB cable.

Open a new Command Prompt on your Windows PC and enter the following commands:


cd c:\platform-tools
adb devices


Your device should appear under the List of devices attached

Your command prompt should look like the following:



Next, reboot your device to clear the log.

You can use the following command to reboot your device via the Command Prompt:


adb reboot


Once your Android device has rebooted, recreate your issue.

Once you have recreated the issue, send this final command using Command Prompt:


adb logcat -d -b main -b system -b events -v time > logcat.txt



The full system log for your device should now appear in C:\platform-tools\logcat.txt

Please provide us with the requested logcat.txt file for analysis.