TABLE OF CONTENTS
- Enable USB Debugging on your Android device
- Download the latest Android Platform Tools to your PC
- USB cable to connect your Android device to your PC
Enable USB Debugging
This may vary on different versions of Android *
* The screenshots and instructions in this guide are taken from an IDW9000 scanner running Android 8.1.0 Marshmallow. If you have a different device and need help enabling ADB on your device, please email us at firstname.lastname@example.org and a representative will guide you.
Go to the system settings and select System > About Phone.
Find the option that says Build Number and tap it 7 times.
Then go back to the system settings and select Developer Options
Finally, find and enable the toggle for Android Debugging
Connect the Android device to your PC via a USB Cable.
Install Android SDK Platform Tools
Download the latest version of the Android SDK Platform Tools from here.
Open the downloaded zip file and move the "platform-tools" folder to the root of the C:\ drive.
Generate a Logcat
Make sure your Android device is connected to the PC via the USB cable.
Open a new Command Prompt on your Windows PC and enter the following commands:
cd c:\platform-tools adb devices
Your device should appear under the List of devices attached
Your command prompt should look like the following:
Next, reboot your device to clear the log.
You can use the following command to reboot your device via the Command Prompt:
Once your Android device has rebooted, recreate your issue.
Once you have recreated the issue, send this final command using Command Prompt:
adb logcat -d -b main -b system -b events -v time > logcat.txt
The full system log for your device should now appear in C:\platform-tools\logcat.txt
Please provide us with the requested logcat.txt file for analysis.