On Your Android Device

Go to the system settings and select System > About Phone.

Find the option that says Build Number and tap it 7 times.

Then go back to the system settings and select Developer Options

Finally, find and enable the toggle for Android Debugging

Connect the Android device to your PC via a USB Cable.

*This may vary on different versions of Android. The screenshots and instructions in this guide are taken from an IDW9000 scanner running Android 8.1.0 Marshmallow. If you have a different device and need help enabling ADB on your device, please email us at and a representative will guide you.

On Your PC

Download the latest version of the Android SDK Platform Tools from here.

Open the downloaded zip file and move the "platform-tools" folder to the root of the C:\ drive.

Generate a Logcat

Then open a new Command Prompt and enter the following commands:

cd c:\platform-tools
adb devices
adb logcat -d -b main -b system -b events -v time > logcat.txt

Your command prompt should look like the following: