--- title: What do I do if I get an error while attempting to update? description: Instructions for updating VeriScan for Windows from v3.13 to v3.14 --- [Skip to content](https://support.idscan.net/what-do-i-do-if-i-get-a-json-error-while-attempting-to-update#main-content) [New Support Ticket](https://support.idscan.net/kb-tickets/new?hsLang=en) [![IDScan.net-Logo-Transparent-White-Orange](https://support.idscan.net/hs-fs/hubfs/IDScan.net-Logo-Transparent-White-Orange.png?width=150&height=24&name=IDScan.net-Logo-Transparent-White-Orange.png)](https://support.idscan.net/?hsLang=en) - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) Open main navigation Close main navigation - Support Knowledge Base - [IDScan.net Website \>\>](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.idscan.net/?hsLang=en) 2. [VeriScan for Windows](https://support.idscan.net/veriscan-for-windows?hsLang=en) 3. [Troubleshooting](https://support.idscan.net/veriscan-for-windows?hsLang=en#troubleshooting) # What do I do if I get an error while attempting to update? ## Instructions for updating VeriScan for Windows from v3.13 to v3.14 VeriScan for Windows v.3.14 requires you to download the updated installer. If you click Update from inside the app on v.3.13, you might see the following error: ![Error - The JSON value could not be converted to IDScan.net.Installer.Model.ICondition. Path: $.Modules\[1\],Conditions\[0\] | LineNumber: 0 | ByePositionInLine: 193728](https://support.idscan.net/hs-fs/hubfs/image-png-May-23-2024-03-18-01-9566-PM.png?width=688&height=122&name=image-png-May-23-2024-03-18-01-9566-PM.png) In order to update VeriScan to version 3.14, you will need to download and run the latest VeriScan Installer below: [VeriScan Installer](https://dls.idscan.net/VeriScanInstaller.exe?nocache=1) Steps: 1. Download the VeriScan Installer 2. Close VeriScan 3. Run the new VeriScan Installer file 4. Update the Cloud Installer 5. Update the VeriScan 3 product [Contact support](https://support.idscan.net/how-do-i-contact-support?hsLang=en) if you continue to have issues updating your application.   - [VeriScan for Windows](https://support.idscan.net/veriscan-for-windows?hsLang=en#main-content) - [Scanning](https://support.idscan.net/veriscan-for-windows?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/veriscan-for-windows?hsLang=en#getting-started) - [Troubleshooting](https://support.idscan.net/veriscan-for-windows?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/veriscan-for-windows?hsLang=en#installation-and-maintenance) - [VeriScan for Android & iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#main-content) - [VeriScan Cloud for Android](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-android) - [VeriScan Cloud for iOS](https://support.idscan.net/veriscan-for-android-ios?hsLang=en#veriscan-cloud-for-ios) - [VeriScan Cloud Portal](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#main-content) - [Getting Started](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#getting-started) - [Billing](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#billing) - [Integrations](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#integrations) - [VeriScan Cloud Groups and Alerts](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#veriscan-cloud-groups-and-alerts) - [Administration and Compliance](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#administration-and-compliance) - [Reports and Exports](https://support.idscan.net/veriscan-cloud-portal?hsLang=en#reports-and-exports) - [ParseLink](https://support.idscan.net/parselink?hsLang=en#main-content) - [Device Management](https://support.idscan.net/parselink?hsLang=en#device-management) - [Scanning](https://support.idscan.net/parselink?hsLang=en#scanning) - [Getting Started](https://support.idscan.net/parselink?hsLang=en#getting-started) - [Billing](https://support.idscan.net/parselink?hsLang=en#billing) - [Troubleshooting](https://support.idscan.net/parselink?hsLang=en#troubleshooting) - [Installation and Maintenance](https://support.idscan.net/parselink?hsLang=en#installation-and-maintenance) - [Desktop Scanners](https://support.idscan.net/desktop-scanners?hsLang=en#main-content) - [E-Seek](https://support.idscan.net/desktop-scanners?hsLang=en#e-seek) - [Gemalto / Thales](https://support.idscan.net/desktop-scanners?hsLang=en#gemalto-thales) - [General](https://support.idscan.net/desktop-scanners?hsLang=en#general) - [Mobile Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#main-content) - [Initial Device Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#initial-device-setup) - [Unitech Enterprise Apps Setup](https://support.idscan.net/mobile-device-setup?hsLang=en#unitech-enterprise-apps-setup) - [Troubleshooting](https://support.idscan.net/mobile-device-setup?hsLang=en#troubleshooting) - [DIVE | DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#main-content) - [DIVE Online](https://support.idscan.net/dive-dive-online?hsLang=en#dive-online) - [DIVE Portal](https://support.idscan.net/dive-dive-online?hsLang=en#dive-portal) - [General](https://support.idscan.net/general?hsLang=en#main-content) - [FAQ](https://support.idscan.net/general?hsLang=en#faq) - [Product Release Notes](https://support.idscan.net/product-release-notes?hsLang=en#main-content) - [VeriScan](https://support.idscan.net/product-release-notes?hsLang=en#veriscan) - [ParseLink](https://support.idscan.net/product-release-notes?hsLang=en#parselink) - [Digital Identity Verification](https://support.idscan.net/product-release-notes?hsLang=en#digital-identity-verification) - [Web Library](https://support.idscan.net/product-release-notes?hsLang=en#web-library) - [ID Authentication](https://support.idscan.net/product-release-notes?hsLang=en#id-authentication) - [Third Party Checks](https://support.idscan.net/product-release-notes?hsLang=en#third-party-checks) - [.NET ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#net-id-parsing-sdk) - [iOS ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-id-parsing-sdk) - [Android ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-id-parsing-sdk) - [Java ID Parsing SDK](https://support.idscan.net/product-release-notes?hsLang=en#java-id-parsing-sdk) - [iOS Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#ios-camera-scanning-sdk) - [Android Camera Scanning SDK](https://support.idscan.net/product-release-notes?hsLang=en#android-camera-scanning-sdk) - [IDScan.net Website](https://idscan.net/) - [New Support Ticket](https://support.idscan.net/kb-tickets/new) - [Remote Support](https://get.teamviewer.com/6u9fre9) - [DLs](https://idscan.net/downloaddirect/) [![DIS-IBS- idscan.net logo](https://support.idscan.net/hs-fs/hubfs/DIS-IBS-%20idscan.net%20logo.png?width=175&height=29&name=DIS-IBS-%20idscan.net%20logo.png "DIS-IBS- idscan.net logo")](https://idscan.net) Need immediate support? Call [(631) 380-8121](tel:+16313808121). Copyright © 2026 IDScan.net