VeriScan for Windows alert types and definitions.
VeriScan for Windows has a series of alerts that are available depending on certain ID conditions. Most of the alerts are turned on via the VeriScan Cloud admin portal and cannot be turned off within the app, but additional settings for sounds and pop-ups can be toggled from the app (Settings > Groups and Alerts > Alerts). From alert list to underage, here is the complete list of alerts and what they mean.
Table of Contents:
Configurable Alerts
Group
The assigned group alert can appear when the person scanned is assigned to one of your Groups. Groups are helpful for quickly identifying repeat customer or visitors.
Authentication Failed
The Authentication Failed alert is for users who are on the ID Authentication plan. This alert will appear when the scanned ID has failed at least one of our authentication checks.
Barcode Security Check
The Barcode Security Check alert will appear when the scanned ID's barcode or MRZ data does not match the format expected from that series of ID. If an ID receives this alert, it is recommended to perform additional checks on the ID such as ID authentication or third party checks.
Expired ID
This alert will appear when the scanned ID document is expired. An ID is considered expired at midnight the following day.
Underage ID
The underage ID alert is shown when the scanned ID's age does not match the age you've set as OK in the VeriScan Cloud portal.
Birthday
The birthday alert will appear if the person's ID is scanned on their birthday.
Alert List
The alert list alert will appear when the scanned ID matches someone on your alert list.
Address Validation
The address validation alert can appear if the address on the scanned ID either matches an entry in the list of address alerts or if the address does not match an entry found on the list.
Multi-Scan
The multi-scan alert can alert you when an ID has been scanned more than once within a given timeframe. This setting is configured via the VeriScan Cloud admin portal.
Visit Frequency
The visit frequency alert is triggered when an ID has been scanned X amount of times within X amount of days. This setting is configured via the VeriScan Cloud admin portal.
Gold Zip Code
The gold zip code alert will trigger if the scanned ID's address is located in the top 100 zip codes by income. Contact support@idscan.net to get this feature enabled for your account.
Foreign ID
The foreign ID alert is triggered when the scanned ID is not issued by the US and is not a passport. This alert can be toggled on via the VeriScan Cloud admin portal.
System Alerts
Unrecognized ID - auto-upload enabled
The unrecognized ID alert can appear when the scanned ID is not recognized by the VeriScan app. If you're actively troubleshooting the issue with the IDScan.net support team, they may ask you to copy the unique identifier.
This alert specifically is when your account is set to auto-upload all unrecognized IDs.
Unrecognized ID - prompt for upload
This alert can appear if your account is set to prompt you for upload upon unrecognized IDs.
Unrecognized ID - no upload
If your account is set to not upload any unrecognized IDs, this alert will appear.
Unsupported ID
The Unsupported ID may appear if the scanned ID is not supported by the IDScan.net authentication engine. This alert is only available when on the ID Authentication plan.
Unsupported ID - auto-upload enabled
Unsupported ID - prompt for upload enabled
View-only Mode
You may receive the View only mode alert if the device you're scanning with was set to view only. This means that you will be unable to make any changes or perform any actions related to the scan.
Offline
The Offline Scan alert may appear if the scan was performed while the device was disconnected from the internet. This will cause the scan result to show as FLAGGED even if the ID passes the available checks.
Check your internet connection - allowed time exceeded
This alert will appear once your allowed time for offline scanning has exceeded. It's required that you reconnect to the internet in this state.
Check your internet connection - account not configured for offline scanning
This alert can appear when your device has been disconnected from the internet and your account is not set up to scan offline. This is a setting that can be adjusted in the VeriScan Cloud admin portal.
Access denied
The access denied alert can appear if the device login your device is using gets deactivated from your account. You'll need to use a different device login or reactive the existing one to continue using VeriScan.
ASDK Data not installed
This alert can appear if the device login you're using is configured to run our authentication engine but you didn't properly install the necessary components. The ASDK Data component must be installed using the VeriScan installer.
ASDK is unlicensed
This alert can appear when your device does not have an active ASDK license assigned to it but the PC has the proper ASDK modules installed. It is recommended you contact your account manager or support@idscan.net for assistance.
